Using our standard South African courier option
Remember to add the courier fee when checking out if you wish for your order to be couriered. The courier is not automatically included when checking out, you must add it to your cart as there is a fee involved.
When using the standard South African courier option to receive delivery for your order, you will have to note the following terms that apply:
- Please note that the Pifactory cannot take responsibility for any delays caused for whatever reason by any courier company as we are not directly associated and rely on their service as a standard customer.
- If your order is urgent , then please note that additional fees may possibly apply , you must inform us in order for us to make special arrangements with the courier company to assist you with your specific deadline.
- If you want to collect your order from the retail store then select Local Pick Up and you can collect your order instead if you do not wish to pay for courier.
- Unfortunately, orders who have selected the incorrect courier / pick up option will be cancelled and refunded immediately via payfast as our system is automated and cannot accommodate incorrectly selected courier / pick up options for orders. Please select your courier or pick up option carefully when checking out.
We try our best to send the tracking numbers via email, however you are welcome to contact us should you not have received your tracking number.
Track your parcel by clicking on the image below:
